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Summit Technology Group

Inbound Customer Solutions
Inbound Help Desk Support>

When customers need assistance troubleshooting a complex product or accessory, Summit technical support and help desk Customer Service Agents (CSA’s) provide the step-by-step instructions needed to resolve customer issues. Summit’s extensive experience includes providing support for computer software and hardware as well as consumer electronic components and systems. Our technical support and help desk services reduce product returns and drive high customer loyalty.

Internet Based Support
Our comprehensive Internet support services deliver timely and accurate responses to online inquiries. We offer e-mail management, Web chat, Internet market locator, technical and help desk support, Web-based self-service, Internet fulfillment and online survey capture. We ensure that online inquiry management maximizes customer loyalty at every touch point.

Why choose Summit?
Standards of Excellece>
Technical Product Support requires processes and agents that are a cut above the rest. First, our technical management team works closely with you to craft a transition plan to quickly and efficiently get your new program up and running. Next, we train multiple tiers of agents to diagnose and resolve customer problems according to the complexity of the issue. Finally, utilizing voice, e-mail, facsimile, and web chat platforms, we act as an extension of your business

Partnering in your success>
Our team will work closely with you to develop precise metrics to measure performance against established goals. Our client feedback system promotes communication and provides high-quality information that enhances decision making and builds continuous improvement into established processes. We help you meet the challenges and opportunities of today's technology.

Summit Technology Group has built our business by focusing on maximizing customer interactions through a unique customer service model. Our robust inbound customer support system includes end-to-end closed-loop management, pre- and post-sales product support, comprehensive consumer affairs management and more.

Summit Technology Group has over 25 years of operational experience in the consumer electronics industry.