Customer Service Agent
Basic Job Description
Agents are required to have excellent verbal/written communication skills. They must have the ability to independently identify and resolve customer's pre-sales inquiries and technical post-sales issues or product problems
Essential Duties and Responsibilities include the following.
- Strong Communications Skills to talk with customers by phone concerning products
- Consistently represent the company in a professional and courteous manner
- Possess excellent computer skills, intimate knowledge of Windows Operating Systems
- Minimum Keyboard Typing Speed : 40 WPM
- Provide first line technical support to service owner's equipment
- Determine if a caller needs to be elevated to another level within the group and route calls appropriately
- Use a script to provide consistency in responding to customer
- Develop an in-depth knowledge of product lines along with reliance on a script or knowledge base as necessary
- Enter accurate and complete customer information in data capture tools
Other duties may be assigned to meet business needs.
Qualification/Requirements:
. Must have a high school diploma or GED
. Ability to read and interpret documents such as operating and maintenance instructions and procedure manual
. Ability to calculate figures and amounts
. Ability to interpret technical instructions
. Excellent communication skills
. Good grammar, voice and diction
. Basic computer and keyboarding skills
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